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A formal grievance process isn’t listed, but you can contact the Department of Human and Social Services.

See FAQ’s below for more detailed information. 

  • There is an ombudsman office that may be able to help.
Submission
How and where to file the grievance?

Contacts

State Ombudsman Office

Office of Ombudsman
SNPF Plaza Level 2
info@ombudsman.gov.ws
(+685) 25394

State Child Welfare Director

Muavaefaatasi John E. Suisala,
Director of Department of Human and Social Services
P.O. Box 997534
Utulei, American Samoa 96799
P: (684) 633-7605
jsuisala@dhss.as

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