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In DC, you can file a complaint—even if there’s no formal process listed by contacting the Office of the Ombudsperson for Children. This independent office listens to concerns about how children and families are treated by D.C.’s child welfare system. 

  • There is an ombudsman office that may be able to help
  • Spanish language access resources are available. 
Submission
How and where to file the grievance?

No formal grievance process instead:

  1. Contact
    DC Office of the Ombudsperson for Children
    General email address: ombudsforchildren@dc.gov
    To submit a complaint: ofc.complaints@dc.gov
    Office phone: (202) 671-1321
    More Information
  2. Contact
    Child and Family Services Agency
    Headquarters
    200 I Street, SE,
    Washington DC 20003
    Phone: (202) 442-6100
    Email: cfsa@dc.gov
    Website: http://cfsa.dc.gov
  3. Contact D.C. Office of the Ombudsperson for Children
    General email address: ombudsforchildren@dc.gov
    To submit a complaint: ofc.complaints@dc.gov
    Office phone: (202) 671-1321

Contacts

State Ombudsman Office

DC Office of the Ombudsperson for Children
General email address: ombudsforchildren@dc.gov
To submit a complaint: ofc.complaints@dc.gov
Office phone: (202) 671-1321

State Child Welfare Director

Tanya Torres Trice,
Interim Director of Child and Family Services Agency
200 I Street, SE, Washington, DC 20003
Phone: (202) 442-6100
Fax: (202) 727-6505
TTY: 711
Email: cfsa@dc.gov

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