Wondering how to file a CPS complaint in Maine?
Start by speaking with your caseworker about any concerns. If that doesn’t work, contact the Department of Health and Human Services (DHHS). Still not getting help? Contact the Maine Ombudsman Office. See Q&A below for more detailed information.
- There is an ombudsman office that may be able to help.
- Spanish language access resources are available.
Are there any steps that must be taken prior to filing a grievance?
First you should talk to your caseworker regarding any problems, greivances, or issues that have come up.
No formal complaint process exists but information regarding concerns or issues can be found at the State of Maine Department of Health and Human Services (DHHS).
How and where to file the grievance?
First contact:
Maine Department of Health and Human Services - Office of Children and Family Service
109 Capitol Street
11 State House Station
Augusta, Maine 04333
Phone: (207) 287-3707
FAX: (207) 287-3005
OCFS specifc numbers:
Local calls: 207-624-7900
Toll free: 1-877-680-5866
If issues/concerns continue to go unresolved seek help from the Maine Ombudsman Office:
1-866-621-0758 or 207-213-4773. You may also email at ombudsman@cwombudsman.org
Contacts
State Ombudsman Office
State Child Welfare Director
Director Office of Maine Department of Health and Human Services - Office of Child and Family Services
Director: Bobbi Johnson
109 Capitol Street
11 State House Station
Augusta, Maine 04333
Phone: (207) 287-3707
FAX: (207) 287-3005
bobbi.johnson@maine.gov
OCFS specifc numbers:
Local calls: 207-624-7900
Toll free: 1-877-680-5866
Helpful Links
- State Coalition
- Spanish Information
- Proceedings for Discrimination Complaints - State Level
State-level discrimination complaint:
To file a complaint at the state level related to disability rights, contact the Maine Civil Rights Compliance Office.
Luke Curtis
11 State House Station
Augusta, ME 04333-0011
207-287-5014
TTY: Maine Relay 711
ADA-Civilrights.dhhs@maine.gov - Proceedings for Discrimination Complaints - Federal Level
Civil rights complaints may also be filed with the U.S. Department of Health and Human Services, Office of Civil Rights, by phone at 800-368-1019 or 800-537-7697 (TDD); by mail to 200 Independence Avenue, SW, Room 509, HHS Building, Washington, D.C. 20201; or electronically at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
- Procedures for Discrimination Complaint Related to Disability Rights - State Level
State-level discrimination complaint:
To file a complaint at the state level related to disability rights, contact the Maine Civil Rights Compliance Office.
Luke Curtis
11 State House Station
Augusta, ME 04333-0011
207-287-5014
TTY: Maine Relay 711
ADA-Civilrights.dhhs@maine.gov - Procedures for Discrimination Complaint Related to Disability Rights - Federal Level
Civil rights complaints may also be filed with the U.S. Department of Health and Human Services, Office of Civil Rights, by phone at 800-368-1019 or 800-537-7697 (TDD); by mail to 200 Independence Avenue, SW, Room 509, HHS Building, Washington, D.C. 20201; or electronically at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.