Wondering how to file a CPS complaint in Massachusetts?
You don’t need to do anything before filing a complaint. There are two main options: (1) File a complaint with the Office of the Child Advocate; or (2) Contact the DCF Ombudsman. See Q&A below for more detailed information.
- There is an ombudsman office that may be able to help
- Spanish language access resources are available
Are there any steps that must be taken prior to filing a grievance?
No prior steps need to be taken
How and where to file the grievance?
No formal grievance instead:
1. File complaint with Office of Child Advocate
Office of the Child Advocate
One Ashburton Place, 11th Floor
Boston, MA 02108
childadvocate@mass.gov
617-979-8360
Click for more information on complaint process.
2. OR Contact Office of Ombudsman
DCFOmbudsman@state.ma.us
617-748-2444
Contacts
State Child Welfare Director
Staverne Miller - DCF Commissioner
DCFCommissioner@state.ma.us
Main (617) 748-2000
600 Washington Street
Boston, MA 02111
Helpful Links
- State Coalition
Jane Doe Inc., The Massachusetts Coalition Against Sexual Assault and Domestic Violence
- Spanish Information
To file a language access complaint:
Office of the Ombudsman
Department of Children and Families
600 Washington Street, 6th floor
Boston, MA 02111 - Proceedings for Discrimination Complaints - State Level
To file a complaint, you can contact any of the people listed above or you can call the DCF Office of the Ombudsman at (617) 748-2444.
- Procedures for Discrimination Complaint Related to Disability Rights - State Level
Complaints of disability discrimination and other disability-related complaint (including complaints about violations of this policy) may be made by a parent/caregiver, or by their attorney or advocate to:
The Department’s Office of the General CounselThe Statewide Disability Coordinator:
Jeremy King
DCF.Disability.Coordinator@mass.gov or 617- 748-2444.The Regional Disability Liaisons:
DCF.Disability.Coordinator@mass.gov or 617-748-2444Office of the Ombudsman
Phone: (617) 748-2444