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Wondering how to file a CPS complaint in Michigan?

Try talking with your caseworker first if you feel comfortable. If your concerns aren’t resolved, follow the informal complaint process outlined in the Q&A section of this page. See Q&A below for more detailed information. 

  • Spanish language access resources are available. 
Preparation
Are there any steps that must be taken prior to filing a grievance?

Start with speaking to caseworker about questions, concerns, complaints if comfortable. If unresolved or issues continue move through informal complaint process.

Submission
How and where to file the grievance?

No formal grievance process, however there are other steps that may be taken:

  1. Start by contacting Michigan Department of Health and Human Services Division of Child Welfare
    333 S. Grand Ave
    P.O. Box 30195
    Lansing, Michigan 48909
    517-241-3740
  2. Visit the Health & Human Services website to seek specific county office information.
  3. Contact the Michigan Office of the Child Advocate.

Contacts

State Ombudsman Office

Office of Child Advocate - formally known as Ombudsman.
111 S Capitol Ave, 5th floor,
Lansing, MI 48933
(517) 241-0400
Email: childombud@michigan.gov.

 

State Child Welfare Director

Elizabeth Hertel
Director
Michigan Department of Health and Human Services
(517) 241-3740

Demetrius Starling
Senior Deputy Director
Michigan Department of Health and Human Services
Children's Services Administration StarlingD@michigan.gov 235 South Grand Avenue
PO Box 30037
Lansing, Michigan 48909

Stacy Farrell
Division Director
Office of Advocate for Children, Family, and Youth
FarrellS7@michigan.gov

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