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Wondering how to file a CPS complaint in Missouri?

You don’t need to take any steps first—just visit your local Children’s Division office and ask for a Service Delivery Grievance Form (CS-131). Grievances must be filed within 30 days. See Q&A below for more detailed information. 

  • There is an ombudsman office that may be able to help
  • Spanish language access resources are available
Preparation
Are there any steps that must be taken prior to filing a grievance?

No steps must be completed prior to filing a grievance. Grievance information can be found in the State agency brochure.

Requirements
What information and documents are required in order to file the grievance?

You will need to give your name and the reasons for the complaint. Specific documents not required.

Submission
How and where to file the grievance?

To file a grievance, visit your local Children’s Division office and ask for a Service Delivery Grievance Form (CS-131). Grievance must be filed within 30 days of service. For information on local agencies contact choose your county from the drop-down menu.

For more assistance, contact:

  1. Family Support Division
    PO Box 2320
    Jefferson City, MO 65102-2320
    Telephone: (855) 373-4636
    Fax: (573) 751-3091

  2. Childrens Division
    205 Jefferson Street, 10th Floor
    Jefferson City, MO 65103
    Telephone: (573) 522-8024

 

Contacts

State Ombudsman Office

Missouri Office of the Child Advocate
P.O. Box 809
Jefferson City, MO 65102
866-457-2302

 

State Child Welfare Director

Robert Knodell
Missouri Department of Social Services Director
Robert.Knodell@dss.mo.gov
(573) 751-4815

Darrell Missey
Missouri Department of Social Services Children's Division Director Darrell.Missey@dss.mo.gov
(573) 522-3733
205 Jefferson Street, 10th Floor
Jefferson City Missouri, 65101

Helpful Links

  • State Coalition

    Missouri Coalition Against Domestic and Sexual Violence

  • Spanish Information

    Spanish Information – Access the Missouri DSS Nondiscrimination Policy Statement.

     

     

  • Proceedings for Discrimination Complaints - State Level

    Access the Missouri DSS Nondiscrimination Policy Statement. 

    File complaints and seek help regarding civil rights/discrimination from:
    Department of Social Services
    Office of Civil Rights
    P.O. Box 1527
    Jefferson City, MO 65102
    Phone: 1-800-776-8014
    Text/Voice: 1-800-735-2466/1-800-735-2966

  • Procedures for Discrimination Complaint Related to Disability Rights - State Level

    To request an accommodation:

    1. Visit your local DSS office, contact DSS by phone:
      TDD/TTY: (800) 735-2966; Relay Missouri 711;
    2. Or contact the DSS ADA Coordinator and Office for Civil Rights Director:
      Anna Wise by phone at (800) 776-8014 or via email at HRC.OCR@dss.mo.gov.

    You may file a discrimination complaint by contacting either their DSS local office or the Missouri DSS Office for Civil Rights:
    Department of Social Services
    Office of Civil Rights
    P.O. Box 1527
    Jefferson City, MO 65102
    Phone: 1-800-776-8014
    Text/Voice: 1-800-735-2466/1-800-735-2966

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