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Wondering how to file a CPS complaint in New York?

Your parent handbook suggests starting with your caseworker or planner. If the issue isn't resolved, go to their supervisor. See Q&A below for more detailed information. 

  • There is an ombudsman office that may be able to help
  • Spanish language access resources are available

 

Preparation
Are there any steps that must be taken prior to filing a grievance?

According to your parent handbook you should begin addressing any concerns with your caseworker or planner first, and potentially their supervisor if the problem is unresolved.

Submission
How and where to file the grievance?

No formal grievance process, instead:

  1. Contact the New York Office of Children and Family Services for more information and a directory of county offices. 
  2. Contact the Office of Advocacy
    150 William Street, New York, NY 10038
    Phone: (212) 341-0900
    Get directions
    Outside NYC: (877) KIDSNYC (543-7692)
  3. Contact the Office of the Ombudsman

Contacts

State Ombudsman Office

Contact the Office of the Ombudsman
1-888-219-9818
Email OOTO at: myallies@ocfs.ny.gov.

 

State Child Welfare Director

Gail Geohagen-Pratt
New York State Office of Children and Family Services
Division of Child Welfare and Community Service
Deputy Commissioner
Gail.Geohagen-Pratt@ocfs.ny.gov
52 Washington Street Room 327N
Rensselaer, New York 12144

Dr. DaMia Harris-Madden
New York State Office of Children and Family Services
Commissioner DaMia.HarrisMadden@ocfs.ny.gov
(518) 473-8437
52 Washington Street
Capital View Office Park
Rensselaer, New York 12144-2834

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