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Wondering how to file a CPS complaint in Oregon?

You can file a complaint without taking any earlier steps. See Q&A below for more detailed information. 

  • Spanish language access resources are available
Requirements
What information and documents are required in order to file the grievance?

Required information includes:

  1. Your name and address
  2. Name and address where the alleged offense took place
  3. A description, including the date, of the offense
  4. A desired remedy
Submission
How and where to file the grievance?

To file a complaint, complete the DHS 0170 form

You may email the completed form to: gao.info@odhs.oregon.gov
or drop it at your local ODHS office.

Timeline for submitting complaint:
The complaint should be submitted as soon as possible but not later than sixty (60) days after the offense. Contact the Governor's Advocacy Office for information and assistance by phone, 503-945-6904/800-442-5238 or by email, gao.info@odhs.oregon.gov.

Follow Up
What to expect after filing and how to track the progress of your grievance?

The designated supervisory employee will contact the complainant to schedule an in-peron or telephone meeting. If complaint is not resolved, it will be forwarded first to the Program Manager, then, to the Service Delivery Area or Regional Program Manager and to the Governor's Advocacy Office (GAO) for follow-up action.

Contacts

State Ombudsman Office

Governor's Advocacy Office:
503-945-6904 or email at gao.info@odhs.oregon.gov (can submit a completed complaint form by email) Can also drop off a completed complaint form at any local ODHS office.

State Child Welfare Director

Fariborz Pakseresht
Director
Department of Human Services
500 Summer Street, N.E., E-15
Salem, Oregon 97301
P: (503) 945-7001
F: (503) 581-6198

fariborz.x.pakseresht@odhs.oregon.gov

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