Wondering how to file a CPS complaint in Rhode Island?

Individuals are encouraged to resolve their complaint at the level where the issue took place. Try having a discussion with staff or the supervisors involved.

Informal grievance process may be completed by an oral or written request for remedy made to the Department staff member or a supervisor. If unresolved, contact the Office of the Child Advocate. For more information see the Rhode Island Department of Children, Youth and Families Operating Procedure. 

Supervisor on the issue will follow-up with you within 10 days of receiving your complaint. You may appeal the decision made regarding your complaint through a hearing process. The chief executive of the division will oversee the hearing within 10 days of appeal.

If complaint continues to go unresolved, you may appeal directly to the Executive Office of Health and Human Services Appeals Office (EOHHS) within 30 days of chief executive's decision. The Appeals form may be filed online, by phone, in person, or by mail. If you need assistance filing and appeal, please cal Health Source RI at (855) 840-4774.

You should be provided this information including, how to appeal, by the supervisor.