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Wondering how to file a CPS complaint in Utah?

Start locally. If unresolved, contact the Department of Children and Families. See Q&A below for more detailed information. 

  • There is an ombudsman office that may be able to help
  • Spanish resources available
Preparation
Are there any steps that must be taken prior to filing a grievance?

Start by speaking with your caseworker. If unresolved contact the DCFS regional office. If unresolved contact constituent services at dcfs@utah.gov or 801-538-4208. As a final method of addressing concerns, contact the Child Protection Ombudsman at ocpo@utah.gov or 801-538-4589.

Submission
How and where to file the grievance?

Complaint can be filed with the Child Protection Ombudsman

  • By Phone: 801-538-4589
  • By Email: cpo@utah.gov
  • By Mail:
    Child Protection Ombuds Team
    195 N 1950 W
    Salt Lake City, UT 84116
Follow Up
What to expect after filing and how to track the progress of your grievance?

Ombuds will make a preliminary assessment; if accepted, will initiate an investigation.

For assistance call: 801-538-4589

Contacts

State Ombudsman Office

Child Protection Ombuds
801-538-4589
cpo@utah.gov


Child Protection Ombuds Team
195 N 1950 W
Salt Lake City, UT 84116

 

State Child Welfare Director

Tracy S. Gruber
Executive Director
Department of Human Services
195 North 1950 West
Salt Lake City, Utah 84116
P: (801) 538-4017
tracygruber@utah.gov.

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