Wondering how to file a CPS complaint in Wisconsin?
Begin at your county child welfare agency. See Q&A below for more detailed information.
- Spanish resources available.
Are there any steps that must be taken prior to filing a grievance?
Complaints and grievances must begin with your local child welfare agency informally or according to your local agency's formal complaint process, which may vary by county.
How and where to file the grievance?
In Wisconsin, the child welfare system is state-supervised and county run, with the exception of Milwaukee County. Because of this, complaints and grievances must begin with your local child welfare agency.
You can file a formal complaint with your county child welfare agency by:
- Calling, emailing, or scheduling an in-person visit with your local agency to have an informal discussion
- Requesting and completing your local agency’s formal complaint process
What to expect after filing and how to track the progress of your grievance?
If you have completed the county complaint/grievance process and are unable to resolve your concerns, you may request the Department of Children and Families' Bureau of Regional Operations conduct a review of your case.
Contact information:
Email: DCFBROCWComplaints@wisconsin.gov
Phone: call 608-422-6886.
Contacts
State Child Welfare Director
Jeff Pertl
Secretary-designee
Department of Health Services
1 West Wilson Street
P.O. Box 7850
Madison, Wisconsin 53707-7850
P: (608) 266-8399
F: (608) 266-0358
jeff.pertl@wisconsin.gov
Helpful Links
- State Coalition
End Domestic Abuse Wisconsin: The Wisconsin Coalition Against Domestic Violence
- Spanish Information
- Proceedings for Discrimination Complaints - State Level
- Procedures for Discrimination Complaint Related to Disability Rights - State Level